Customer Service Practitioner

MAXIMISER learning outcomes include:

• The importance of a brand promise.
• Customer relationship management and what are customer priorities
• Insights into product and service knowledge: Customer focused experience, understanding your customers, building trust
• Monitoring customer service levels
• Dealing with difficult customers: Body language, blame game, influencing skills, being likeable
• Teamwork: Dysfunctional teams, personalities, success

Modules:

1 – Understanding your organisation
2 – Communication and interpersonal skills
3 – Roles and responsibilities
4 – Product and service knowledge
5 – Self-development
6 – Systems and resources
7 – Dealing with customer conflicts and influencing people
8 – Teamwork and knowledge sharing

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To purchase more than 25 licenses please contact us for a quote.

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Payment Details Customer Service Practitioner: You will be charged £128.00 after submitting this form.

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