Unless born with a physiological impairment, everyone can hear. It essentially never turns off. But there is a real distinction between hearing and listening; not unlike the distinction between helping and caring. Our ears are in a constant state of picking up all the sounds and noises, chirping and barking, and of course, dialogues and conversations occurring around us every day. However, this does not mean that we are actively listening to something specific that we purposely dial into. Hearing is a sense; listening is a skill. None of the core qualities of the care experience can be realized unless listening skills have been developed. Many believe they are good listeners mostly because hearing comes so naturally. But, without the training to listen actively, the natural process of hearing is not sufficient enough if the goal is to be there for someone you care for. Listening involves whether the person receiving care believes they were heard.
This online training studies listening. We will explore how the art of listening is core, whether you are at work, at home or simply being with your neighbour. We also consider the idea that listening requires more than just the ability to hear words, tones and inflection.
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