In this course, we will explore how you should produce accurate records and documents such as emails, letters, files, payments, reports and proposals. You can also make recommendations for improvements and present solutions to management and then draft correspondences, write reports and be able to review others work. Additionally, areas such as document production, knowing how to maintain records and files, handling confidential information, organisational complaints procedures, and coaching others in these vital processes are covered in this online interactive course.
The topics covered in this programme are as follows:
1- Produce accurate records and documents including emails, letters, files, payments, reports and proposals
2- Draught correspondence, write reports and be able to review other’s work
3- Giving feedback
4- Coach others in the processes required to complete these tasks
5- A Coaching strategy
This course is useful for:
1. People who are responsible for maintaining records
2. People responsible for collecting feedback from customers, internal employees, and stakeholders
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We will be in touch as soon as possible to discuss your requirements.