Communication and interpersonal skills

In this online interactive course, we will look at questioning skills including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery. We will also explore what is deemed appropriate verbal and non-verbal communication skills.

In this course you will learn:

1-Communication skills
2-Communication methods
3-Spoken communication
4-Body language
5- Interpersonal skills
6-What makes good interpersonal skills?
7-Customer needs and expectations
8- Effective customer communication
9- Key Performance Indicators(KPI) and goal settings

This course is useful for:

1: Customer service professionals
2: Sales and marketing professionals
3: People who work in hospitality industry

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To purchase more than 25 licenses please contact us for a quote.

Click the link below to email us and make sure to state your full name, contact details, company name and the number of required licenes

Contact us now at info@olivemedia.co

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Payment Details Communication and interpersonal skills: You will be charged £20.00 after submitting this form.

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