Dealing with customer conflicts and influencing people

This course is designed to introduce you to a higher standard of expertise in your chosen field. The course will take you through different scenarios and it would help you understand how to deal with different kinds of customers efficiently. It also covers topics such as influencing people, goal setting and customer interaction.

In this course you will learn:

1- Dealing with difficult customers
2- What is customer conflict?
3- Be aware of your body language
4- Don’t blame the customer or the company
5- Scenario
6- Steps to help you deal with specific situations
7- Recording customer interactions
8- A detailed look at influencing skills
9- Principles of influence
10-Get something for nothing
11-Starting customers off small
12-Being likeable
13 -Customer objections are not all bad
14 -When you can’t reach a solution for a customer
15- KPI & goal setting

This course is useful for:

1: People who work in the customer service industry
2: Those who aspire to start a career in a people-oriented industry
3: People who work in the service sector.

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To purchase more than 25 licenses please contact us for a quote.

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Payment Details Dealing with customer conflicts and influencing people: You will be charged £20.00 after submitting this form.

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