In this online interactive course we will explore the purpose of your business is and what brand promise means. Additionally, we will also outline the importance of presentation, considering areas such as dress code and professional language. The course aims cover different aspects of customer service from an organisational perspective.
In this course you will learn:
1 About understanding your organisation and knowing your customers
2 Complaints procedures
3 Customer relationship management
4 Who do you think is your primary customer?
5 Who are your external customers?
6 Why are external customers important?
7 The importance of the workplace experience
8 What is the purpose of customer service?
9 Disability Discrimination Act
10 Sex Discrimination Act and Race Relations Act
11 The Equality Act 2010
12 What are customer priorities?
13 How does the standard of customer service affect your organisation?
14 Meeting expectations
15 Balancing the organisation and customer needs
16 Dress code and professional language
17 Delivering high standards of service and top class experiences, every time
18 Key Performance Indicators(KPI) and goal settings
This course is useful for:
1: Anyone who represents their organisation when dealing with customers
2: People who work in the service sector
3: Hospitality industry professionals
4: People who aspire to get into people-oriented industries that have customer interactions as part of the job profile.
Click the link below to email us and make sure to state your full name, contact details, company name and the number of required licenes
We will be in touch as soon as possible to discuss your requirements.